What approach is recommended for communicating with a confused and combative resident?

Providing a calm and supportive tone of voice is essential when communicating with a confused and combative resident. This approach helps in de-escalating the situation and makes the individual feel more secure and understood. When a person is confused or agitated, a calm demeanor can soothe their anxiety and facilitate better communication. It establishes a sense of safety and respect, allowing the resident to feel more comfortable and receptive to dialogue.

A calm and supportive tone encourages cooperation and may help to clarify any misunderstandings without escalating the resident's agitation. It is crucial to build trust in these interactions, and the calming approach fosters an environment that prioritizes emotional well-being.

In contrast, using authoritative language, raising your voice, or avoiding eye contact are less effective techniques. Authoritative language might intimidate the resident, while raising your voice could increase their stress and confusion. Avoiding eye contact can contribute to feelings of rejection or isolation, which could further aggravate the situation. Therefore, maintaining a calm and supportive tone is the most effective strategy in these scenarios.