When managing confused and combative residents, the best approach is to:

Listening without arguing and redirecting the resident is the most effective approach when managing confused and combative individuals. This method fosters an environment of understanding and respect, which is crucial in diffusing tension. By actively listening, you validate the resident's feelings and concerns, even if they may not be grounded in reality. This can help to establish trust, making them feel heard and understood.

Redirecting the resident is equally important, as it helps to shift their focus away from the source of agitation towards a more comforting or engaging topic. This technique can help reduce their combative behavior and promote a calmer interaction. Overall, this approach supports a person-centered care philosophy, prioritizing the emotional and psychological well-being of the resident while maintaining a safe environment for everyone involved.